Aloha and thank you for downloading the Shaka Guide app. Please watch the video below to learn how to purchase and download a Shaka Guide tour.
If you’re having trouble navigating the app click here for an app overview, or, if you’re having trouble starting a tour, please click here.
1) Select a Tour from the ‘Tour’ Tab
This is the ‘tours’ tab of our app. This is the main screen where you’ll find all of our available walking & driving tours for this island.
Beneath the list of tours are some basic tips on how the app works (where you might’ve found this video) as well as some trip planning information.
Go ahead and browse through the list of tours and select the one you’re interested in taking. After selecting a tour, you’ll go through a *3 part navigation* to see the preview video, the tour map, and the purchase options.
2) Select a Purchase Option
When you make a purchase, you have two options to choose from, the first option is to purchase this tour individually, the other is to purchase the tour bundle, which is a better choice if you plan on touring the whole island with Shaka Guide.
3) Wait for the Download to be 100% Completed
Once you’ve purchased a tour, the app will take you to the ‘download tab’ where you’ll see a list of all your purchased tours. The reason you have to download the tour is so you can take the tour offline without using your data. This comes in handy when your phone has no satellite signal.
To save storage space on your phone, our app allows you to manually select which tour you want to download first. Select the tour you want to download and then keep the app open until the download is complete. THIS IS VERY IMPORTANT. If you close the app before the download is complete, you won’t be able to take the tour when you want to.
**We recommend downloading the app over WIFI to ensure a quick and complete download.**
Later on when you’ve finished a tour, you can delete the tour on your phone to save space. But don’t worry, your purchases are saved to your account so you’ll still have access to it if you plan to use it again in the future.
When the download is finished, you’ll see the word ‘Downloaded’ under the tour name. Tap on the tour name to open it. You now have full access to the tour audio and offline map.
If you return to the tours tab, you’ll also notice that any tour you’ve downloaded will have a yellow banner across it that says “DOWNLOADED”
Tour Highlights
Before you take the tour, scroll the screen down to check out Tour Q&A to learn more about what to expect on the tour. Tour Highlights is a collection of fun things to do on the tour, places to eat etc.
When you are ready to take the tour, Tap on ‘take the tour’. Remember your tour does not expire, so feel free to preview the tour to get familiar with the app even if you’re not in the area yet.
Troubleshooting Tips
If you’re still having trouble with the app, feel free to reach out to our Tech support by chatting with us from within the app, or you can send us an email at aloha@shakaguide.com, or if you need immediate help, you can call our tech support number at 1-888-250-2261
I hope this quick start video helped you get familiar with the Shaka Guide app. The next video in this series talks about how to use the app when actually taking the tour. Click here to visit the blog post.
