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Blog Home

How To Stop iTunes from Auto Playing During Your Shaka Guide Tour

Help! iTunes keeps Auto-Playing During Tour

” I have an iPhone and every time after the tour finishes playing a part of the tour audio, it starts playing the first song in my iTunes Music! This is super annoying how do I get it to stop iTunes from auto playing?? ” – iPhone User

This is a known Apple iOS problem, not a problem with the Shaka Guide Apps. Apparently, this started happening with iOS 9 and seems like an attempt for Apple to push it’s Apple Music service.

Since every car is a little different, you may need to try all of them to make your iPhone stop iTunes from auto playing your music.

1. Hard Quit the Music App to stop iTunes from auto playing

  1. Double click your iPhone’s Home button to launch the multitasking screen. (all apps displayed in a carousel)
  2. ​Find the Music app and flick it upwards in order to close it out.
  3. ​If still doesn’t fix the problem – try the others.

2. Turn off “Auto Play” in your Car’s Settings

Note: Every car radio’s make and model​ are different – some cars do not have this option. Try other solutions to stop iTunes from auto playing.

  1. From your car’s in-dash stereo screen. Look for any options to turn off or disable “Auto Play” under your Media Player or iPod option.

3. Change “Restrictions” Settings for Apple Music

Apple is somewhat confusing but there is a back-door method to stop Apple Music Connect from Auto-playing during the tour. ​In order to do this, you have to change a “Restriction” setting.

  1. Go to iPhone Settings ​
  2. Select “General”
  3. Scroll down, select “Restrictions”
  4. Type in your 4 digit “Restrictions Passcode”
  5. Find “Apple Music Connect” and turn it off
  6. Go back to the app and see if that solved the problem.

​4. Disable Streaming over Cellular Network

If you don’t have Apple Music stored on your phone, it will automatically stream your Apple Music playlist unless you do the following steps to stop iTunes from auto playing.

  1. Go to iPhone Settings ​
  2. Select “Cellular”
  3. Scroll down and look for “Music” (alphabetical)
  4. Turn it OFF by toggling the green switch.
  5. Go back to the app and see if that solved the problem.

​5. Delete iTunes Music to stop iTunes from auto playing

If the issue still persists after trying all of these things I understand you may be frustrated. Like us, you can reach out to Apple and tell them about this issue with their iOS.

But going back, as a last resort you can delete all iTunes music from Phone​:

  1. Go to iPhone Settings ​
  2. Select “General”
  3. Scroll down and find “Storage & iCloud Usage”
  4. Select “Manage Storage”
  5. Scroll down to find “Music” app
  6. Select “Edit” on upper right corner.
  7. When red circles appear, select “All Songs” and Press Delete

No need to worry! You can always download them again later from iTunes. This will be just to help with stopping iTunes Music from auto-playing during the Tour.

Still Having Problems Stopping iTunes From Auto Playing?

Please contact us by selecting the “Tour Guide” tab in the app and then tap on either email or Phone support if you need help to with stopping iTunes from auto playing.

​We want to help you have a great time on the Tour!

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